General Terms and Conditions of Sale of SAS Saint-Alman

These General Terms and Conditions of Sale are intended to inform any potential buyer, whether professional or non-professional, of the conditions and procedures under which the Seller proceeds with the sale and delivery of ordered products, as well as the rights and obligations of the parties throughout the order process and the sales contract.
They apply, without restriction or reservation, to all sales concluded by SAS SAINT-ALMAN with professional or non-professional buyers wishing to acquire the products offered for sale by the Seller on its websites "www.saint-alman.fr".
These conditions exclude all others, particularly those applicable to in-store sales or through other distribution and marketing channels.
These General Terms and Conditions of Sale are accessible at any time on this website and shall prevail, where applicable, over any other version or conflicting document.
Unless proven otherwise, the data recorded by SAS SAINT-ALMAN constitutes proof of all transactions.

Any client of SAS SAINT-ALMAN declares to be of legal age or an emancipated minor.
Consequently, any order placed on www.saint-alman.fr implies full and complete acceptance of these General Terms and Conditions of Sale, which the buyer-consumer acknowledges having read in full prior to placing the order.
SAS SAINT-ALMAN reserves the right to refuse any order from a client with whom there is an existing dispute, particularly regarding payment, prior to receipt of the products of said order.

Amendments to these General Terms and Conditions of Sale shall be enforceable against users of the site from the time they are posted online and cannot be applied retroactively to prior transactions.

The content of the site is the property of the Seller and its partners and is protected by French and international intellectual property laws.

No person is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, any elements of the site—whether software, graphic, visual, or audio—without written authorization from SAS SAINT-ALMAN. Any total or partial reproduction of this content may constitute an act of infringement.

Furthermore, the Service Provider remains the owner of all intellectual property rights to studies, drawings, models, prototypes, etc., created (even at the Client’s request) for the provision of services to the Client. The Client is therefore prohibited from reproducing or exploiting such studies, drawings, models, or prototypes without the express, prior, written authorization of the Service Provider, which may be subject to financial compensation.

SAS SAINT-ALMAN reserves the right to refuse an order from a client with whom there is an existing dispute, particularly regarding payment, prior to receipt of the products of said order.

SAS SAINT-ALMAN reserves the right, particularly depending on supplier constraints, to modify or change the products presented on www.saint-alman.fr without prior notice, but undertakes not to alter the specifications of products already ordered by the client.
SAS SAINT-ALMAN strives to present products and their characteristics as accurately as possible, based mainly on supplier information, which the client must review.
Differences in the perception of shapes and colors shall not incur the liability of SAS SAINT-ALMAN.

The client, having reviewed the products and their characteristics on www.saint-alman.fr, is solely responsible for selecting product(s) that meet their needs, as determined prior to placing the order.

Product offers are subject to stock availability. Availability information is provided at the time the order is placed.
SAS SAINT-ALMAN reserves the right to cancel any order concerning abnormal quantities or products that are no longer available.

The applicable sales prices of products listed online on www.saint-alman.fr and www.caisse-oranger.com, indicated in Euros including all taxes, are those in effect at the time the order is recorded by the client. They do not include shipping costs, which are charged in addition. Shipping costs will be indicated prior to order confirmation.

Product prices, shipping fees, and applicable VAT rates may be changed at any time by SAS SAINT-ALMAN without prior notice, notably due to supplier price adjustments.

An invoice is issued by the Seller and provided to the Buyer upon delivery of the ordered products.

The order validation date corresponds to the date of receipt of the order and the collection of a check or bank transfer deposit equal to 50% of the total including tax of the order, transport included.

By bank check or transfer: Payment must be made to the order of SAS SAINT-ALMAN and accompanied by the signed order confirmation, sent to the address indicated above. The order will only be considered effective and processed upon receipt and collection of the check or transfer.

The balance, i.e., the remaining 50% of the total including tax, must be paid by check or transfer before delivery of the order.

Transport is generally carried out by courier. After scheduling, the client or recipient is delivered at their home and signs a delivery slip acknowledging receipt.

The average shipping and delivery time is 45 days, but this does not constitute a binding commitment by SAS SAINT-ALMAN, which may extend this period up to 60 days.

Delivery costs are invoiced at the bottom of the invoice according to the conditions indicated under "prices and delivery."

The Seller undertakes to make every effort to deliver the products ordered by the Buyer within the timeframes specified above. However, these deadlines are given for information only, and any delay shall not give rise to damages, deductions, or cancellation of the order by the Buyer. If, however, the products ordered have not been delivered within 90 days after the indicative delivery date, for any reason other than force majeure, the sale may be cancelled at the written request of either the Buyer or the Seller, made by registered letter with acknowledgment of receipt. The sums paid by the Buyer will then be refunded within thirty days following the date of receipt of the registered letter with acknowledgment of receipt, excluding any further compensation. This refund shall be made by check.

In the event of a special request by the Buyer regarding packaging or transport conditions, duly accepted in writing by the Seller, the associated costs will be subject to an additional invoice, based on a quote accepted in writing by the Buyer.

The client must inspect the package(s) upon receipt in the presence of the carrier.

In the case of delivery by carrier, the client must make a written report of any anomaly on the delivery slip (shock, damaged package, delivery date not in accordance with normal service) or by registered letter with acknowledgment of receipt to the carrier. In case of damaged packaging making it impossible to verify the contents, the recipient must refuse delivery and note on the slip: “delivery refused due to damaged package”.

In both cases, the report must be dated and signed, and the client must inform SAS SAINT-ALMAN of their claim within 24 hours.

The exchange or refund of goods damaged during transport will only be possible upon presentation of an anomaly report made with the carrier.

The return of goods for breakage or damage during transport is handled by the carrier once the package is refused. If the condition of the goods cannot be checked in the presence of the driver, no claims may be made afterwards, even if the box shows no apparent external damage.

In the event of an order for an unavailable item, SAS SAINT-ALMAN shall inform the client upon receipt of the order and indicate an availability timeframe. No valid sale will be considered for such an item, and SAS SAINT-ALMAN will propose to refund any sums paid for said item within thirty days of effective payment. This refund will be made by check.

The client may, however, choose to wait for the item to become available or replace it with another item, subject to paying any price difference where applicable. Conversely, reimbursement of any price difference by SAS SAINT-ALMAN shall be made by check within thirty days after the client’s effective decision to replace the item.

The Buyer has, in accordance with Article L121-20 of the French Consumer Code, a withdrawal period of seven (7) working days from the delivery of products to return them to the Seller for exchange or refund, provided the products are returned in their original packaging and in perfect condition within 15 days of delivery. Damaged, soiled, or incomplete items will not be accepted.

Return costs are the sole responsibility of the Buyer.

Returned products must be accompanied by a return slip, available on the site, as well as the invoice.

Exchange (subject to availability) or refund will be made within 30 days of receipt by the Seller of the items returned by the Buyer.

Products supplied by the Seller benefit, in accordance with legal provisions:

• from the legal warranty of conformity,
• from the legal warranty against hidden defects arising from material, design, or manufacturing defects affecting the delivered products and rendering them unfit for use.

Any warranty is excluded in case of misuse, negligence, or lack of maintenance by the Buyer, as well as in the event of normal wear, accident, or force majeure. The Seller’s warranty is limited to replacement or refund of non-compliant products or those affected by a defect.

To assert their rights, the Buyer must inform the Seller in writing of the defects within 7 days of their discovery, under penalty of forfeiting any related action.

SAS SAINT-ALMAN will replace or repair products or parts under warranty deemed defective. Products sold on the website comply with French regulations in force. The Seller shall not be liable for non-compliance with the legislation of the country where the products are delivered, which the Buyer is responsible for verifying. Photographs and illustrations accompanying products on the website have no contractual value and cannot engage the Seller’s responsibility.

The Buyer is solely responsible for the choice, storage, and use of products. The Seller shall not be considered responsible for any delay or non-performance due to force majeure, as recognized by French case law.

Any item sold remains the property of SAS SAINT-ALMAN until full and effective payment has been received from the client.

The transfer of ownership of the Seller’s products to the Buyer will only take place after full payment of the price by the Buyer, regardless of the delivery date of said products.

Conversely, the transfer of risks of loss and deterioration of the Seller’s products will take place upon delivery and receipt of said products by the Buyer.

All delivered products are installed by the client.

SAS SAINT-ALMAN cannot be held responsible for any damages of any kind, whether material, immaterial, or bodily, that may result from malfunctioning or misuse of the products sold. The same applies to any product modifications resulting from the manufacturers.

The liability of SAS SAINT-ALMAN shall, in any case, be limited to the amount of the order and shall not be engaged for simple errors or omissions that may remain despite all precautions taken in presenting the products.

SAS SAINT-ALMAN also disclaims any responsibility in case of website interruption, occurrence of bugs, damages resulting from fraudulent intrusion by a third party modifying site information without knowledge, or damage to the client that may result directly or indirectly.

Furthermore, SAS SAINT-ALMAN cannot be held responsible in the case of force majeure, disruption, or total or partial strike, particularly affecting postal services, transportation, or communications.

By express agreement between the parties, this contract is governed by and subject to French law.
It is drafted in French. In case it is translated into one or more languages, only the French text shall prevail in the event of a dispute.

SAS SAINT-ALMAN reserves the right to modify these General Terms and Conditions of Sale at any time without notice by updating the reference date.
The terms applicable are those in force at the date the order is recorded. Specific conditions for certain products may supplement these General Terms of Sale and will be indicated when presenting the product.

A change in legislation rendering one or more clauses of these terms null and void shall not allow the client to disregard these General Terms of Sale or affect the validity of the other clauses.

Any condition not explicitly stated shall be governed by customary practices in the distance selling sector for companies based in France.

Any disputes arising from this contract, regarding its validity, interpretation, execution, termination, consequences, or aftermath, shall be submitted to the competent courts under ordinary law.

Placing an order for a product implies full and unconditional acceptance of these General Terms and Conditions of Sale, which the Buyer expressly acknowledges.
The Buyer waives, in particular, the right to rely on any contradictory document that would be unenforceable against the Seller.

In addition to these General Terms and Conditions of Sale, the prices indicated are expressly approved and accepted by the client at the time of placing the order.